Facilitators

Susan Levin is the president of Dialogue for Solutions, a global consulting firm dedicated to unlocking human potential and driving meaningful change and concrete organizational outcomes. She is a certified coach and mediator, and also has expertise in facilitation, training, leadership development, and change management. She has provided her human-centered approach to strategic planning, strengthening teamwork and envisioning the future in more than 40 countries. She focuses on amplifying individual and organizational strengths to create lasting, impactful results.

Susan teaches at Columbia University in the Negotiation and Conflict Resolution graduate program on the Complexity of Conflict and Change Management. She also taught at American University, Johns Hopkins University, George Mason University and the University of Maryland. 

Susan earned a master’s degree in international affairs from The George Washington University.

Michelle Bolourchi joined the Global UGRAD team in April 2022. She grew up in a bicultural household where her interest in international education and languages blossomed. Her first time living abroad was during her junior year in college when she had the opportunity to study in Germany. In her own words: "I am originally from Long Beach, California, so you can imagine what a difference it was for me to live in northern Germany where it rained for most of the year. Nevertheless, aside from improving my German, I was able to learn how to ride a bicycle while holding an umbrella! That came in handy when I returned as a Fulbright English Teaching Assistant to Germany after I graduated."

Since then, Michelle has studied in South Africa and India and traveled extensively for work and fun. While she lived in India, she recruited students for New York University Abu Dhabi. She worked for the Fulbright Program when she moved to Washington, DC. In addition to her bachelor’s degree in international studies and German, she completed a master’s degree in global studies in Germany and an MPhil in sociology of education in India. 

Since February 2022, Jordan Ferrick has served as a Program Officer on the Global UGRAD Program. Her academic journey includes a master's degree in sustainable development from the School of International Training in Vermont where she focused on conflict transformation and peacebuilding, complementing her bachelor’s degree in international studies acquired at the University of Wisconsin-Madison. 

Jordan's passion for fostering positive change and her educational background position her as a dynamic team member in advancing global education initiatives for World Learning and Global UGRAD.

Melanie Winters is a Program Officer on the Global UGRAD team and joined World Learning in March 2023. Originally from a small town outside Harrisburg, Pennsylvania, her passion for travel started at a young age as she watched her grandparents travel the world. Melanie was an exchange student in Germany in high school and at Queen’s University Belfast in Northern Ireland during her undergraduate program. 

She has a master’s degree in higher education and student affairs and has spent most of her educational and professional career focused in the international education field. She is passionate about cultural exchange. Outside of work, she enjoys traveling, camping, kayaking, playing board games, going to concerts, and spending time outdoors with her husband and dogs, Liebe and Chip.